HVAC FAQ on COVID-19

by | Aug 31, 2020 | Uncategorized

This FAQ is to inform you about our safety procedures and services during the COVID-19 pandemic* and to reassure you that our company remains committed to providing the best possible HVAC and indoor air quality services to all our customers in Ohio.

At Knueve & Sons, our first and foremost priority is the safety of our Kalida customers and employees. Our entire team consists of experienced professionals who take great pride in our work—we can do our job with minimal disruption to you and your family. You can count on our team members to act in a courteous and responsible manner.

Please read the following FAQs. Our contact information is listed at the bottom if we missed your question!

Q: What precautions are your employees taking against COVID-19?

A: At Knueve & Sons, our professionals follow best practices every time we enter a home or business on a service call:

  • We wear gloves and shoe protectors.
  • We use hand sanitizer before entering your home.
  • We use a safe and preapproved disinfectant to wipe off surfaces we contact.
  • We safely dispose of all materials and any trash.
  • We work in one area and will notify you if we need to enter another location.

Beginning with your first call to our company, we gather as much information as possible before we leave for the job. We will set up a process for how you want our team to enter and leave your home or business, and how we can remain at a reasonable distance during the job.

Q: Are you offering your same services during the COVID-19 pandemic?

A: Please look at our website homepage for specific hours and other information regarding services. Some work is being delayed, but we can still schedule tune-ups and inspections for furnaces, air conditioners, humidifiers, and heat pumps, as well as any indoor air quality systems

Maintaining your system keeps your equipment warranty in good standing and catches those minor issues before they turn into major repairs. Proper maintenance is the key to getting the full lifespan out of your system.

The sooner you call us, the quicker we can get you on the schedule! Even if you schedule your appointment for some weeks out, get on our schedule before it fills. We promise to get to these jobs as soon as we can.

Our team remains available for emergency repair calls. Our technicians carry plenty of supplies in their service vehicles so we can do the job quickly and correctly.

If you are interested in a new product, our team can work with you online to answer your questions about pricing, warranties, and installation.

Q: Do you sell products that kill viruses?

A: Studies have shown ultraviolet (UV) lights can reduce the presence of SARS and MERS, two viruses similar to COVID-19. Studies have not yet been done on whether UV lights have any effect on this latest strand of the coronavirus.

Hospitals and industrial facilities around the country use many of these UV indoor air quality systems. Similar to air purifiers and other whole-house air filtration systems, they can maintain healthy indoor air quality.

Remember, these systems help maintain a healthy air quality level but do not address direct surfaces in your home. Coronavirus can survive many days on a surface, such as a door handle or countertop. Good hygiene also plays a critical role in your health.

Q: What other indoor air quality services do you offer?

A: Please click through our website for all the indoor air quality services and products we provide. Indoor air quality equipment can adjust temperatures and relative humidity, remove stale air, and eliminate airborne contaminants.

In many cases, this equipment connects to your air ducts and other parts of your heating, ventilation, and air conditioning (HVAC) equipment, which is why we always recommend having one of our certified and insured professionals at Knueve & Sons do the installation work.

Call Us Today to Schedule Service!

At Knueve & Sons, our entire team takes your health and safety very seriously. We hope this FAQ answers all your questions. We want to thank all our customers in Kalida, OH, for your loyalty during this difficult time. Call 419-532-3699 or request online service today to learn more about our services and products and how we can help you.

*These products and services have not been tested specifically on novel coronavirus, COVID-19. Knueve & Sons makes no claims that this will prevent COVID-19 or slow the spread.

Do you need HVAC service?

Call us at 419-532-3699 or contact us today

Knueve & Sons provides heating, cooling, plumbing, and bath remodeling services to residential and commercial customers in Bluffton, Columbus Grove, Continental, Defiance, Delphos, Elida, Findlay, Fort Jennings, Kalida, Leipsic, McComb, Ottawa, Paulding, Shawnee, Van Wert, and surrounding Ohio communities. Visit our service area page to learn more about how we can service your home. Contact us at 419-532-3699 or request service online.

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